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Information for AOCs

The BizAv PSP

EC regulations and EASA requirements are that CAT AOCs provide their pilots with access to a confidential peer support programme.  The implication for BizAv AOCs is that while they have to make this provision, the availability of such programmes, with a few notable exceptions, is largely non-existent for this sector of aviation.

Some operators might have the economies of scale to create their own programmes, however, smaller operators – and especially those in the BizAv sector – are better suited to joining a network of operators sharing resources and costs.


The BizAv PSP is a network of trained pilot peers throughout Europe and the rest of the world. The peers have been selected from participating PSP members and have received training from CAP to support fellow pilots wherever they are, whatever they fly and whoever they work for. 

Pilots from participating AOCs have access to the trained peers via this website and the support they provide on the telephone. Peers are supported and supervised by CAP’s world leading clinical aviation psychologists.


The BizAv PSP is based on the successful tailor-made PSPs that we run for multiple AOCs covering >15K pilots. The entire programme is administered and governed to the highest standards of confidentiality and data security, with the ability to provide trend data (never individual) to participating AOCs. 

To find out more, contact us directly or see our comprehensive question & answers.


Aedrian Bekker, one of the Directors of CAP, speaking to the RAes about the benefits and challenges facing PSPs.

Why PSPs work

Like many professionals, pilots can be reluctant to ask for help for their mental well being. Social stigma, career implications, the perception that mental health professionals don't understand the particular pressures of flight crew and the myth that all pilots are made of the 'right stuff' contribute to this reluctance.

It turns out of course, that pilots are human beings too. Providing peer support simply makes it much easier to for pilots to ask for help. Not just any help - but the support of a trained peer who knows exactly what it's like to be a pilot and the lifestyle and operational challenges this involves.

In conjunction with other resources an AOC may offer (e.g. employee assistance programmes, health insurance), PSPs are a particularly cost effective way of supporting pilots who might not otherwise seek help, but who may be desperately needing it.  

Our experience is that most AOCs see the value of a well-run PSP in managing what is in part, a known risk. It may also be that PSPs are equally relevant for other safety critical roles such as cabin crew and engineers

The BizAv PSP provides the independence, confidentiality, clinical governance and relevance that pose a particular challenge for many BizAv operators.

Rotary Wing Operators

We understand that Rotary Operators and their aircrew can be exposed to differing and unique challenges to those faced by their more numerous counterparts in Airlines. In order to ensure that this important and complex domain is properly catered for we have teamed with Yorvik Aviation to select and train highly experienced current commercial helicopter crew from a wide spectrum of types and operations. This ensures that our Rotary clients have access to Peers from outside of their own organisation who are better able to understand those challenges that operating as Single Pilot, HEMS or as a Freelance pilot may present every day.

Through the BizAv PSP we offer Rotary Wing Operators the following:

  • A simple, fully outsourced, rotary wiling pilot peer support solution

  • Compliant with the incoming EASA Regulations CAP.GEN.MPA.215 - effective 14 February 2020

  • Access to trained, rotary wing pilot peers within 24 or 48 hours

  • Professional peers external to your organisation, ensuring anonymity and confidentiality

  • The entire service is managed and supervised by CAP Aviation Clinical Psychologists

  • The same service quality and economies of scale enjoyed by larger operators

  • GDPR 2018 compliant


The Centre for Aviation Psychology 

The Centre for Aviation Psychology (CAP) promotes psychological well-being through confidential access to our specialist psychologists and resources. 

In response to the wake of the German Wings incident and to meet future EASA and FAA directives, the Centre for Aviation Psychology was established in 2016 to support aviation professionals as they adapt to this new and emerging landscape. 

We know that there are problems to be solved by those in Aviation - and we know that these issues are incredibly sensitive. We believe they require practical delivery with professional expertise. Our teams provide the reassurance you need on both fronts  - we have years of clinical expertise and a track record of delivering successful organisation-wide interventions.

See our main website for further information. 

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